Refund & Return Policy
Skincare is personal — but if something's genuinely wrong on our end, we make it right, fast.
Products
For hygiene and safety reasons, skincare products (opened or unopened) are non-returnable and non-refundable, in line with industry standard practice. Please read product descriptions and consult our team before ordering if unsure.
When we accept a return / refund
We offer a full refund or replacement within 48 hours of delivery in these cases: (1) the wrong product was shipped, (2) the product arrived visibly damaged or leaking, (3) the product is expired or within 3 months of expiry on arrival.
How to raise a request
Email care@niradew.com or WhatsApp us at +91 99717 31355 within 48 hours of delivery. Attach 2–3 photos of the product and the outer packaging. Our team will validate and confirm the resolution within 24 hours.
Refund timeline
Approved refunds are processed within 3 business days to the original payment method. Bank/card refunds typically reflect in 5–7 working days depending on your issuer. UPI/wallet refunds are usually instant.
Consultation & treatment cancellations
You may cancel or reschedule a consultation up to 24 hours before your slot for a full refund of any token deposit. Cancellations under 24 hours forfeit 50% of the token. No-shows forfeit the full token.